Service / Maintenance / Repairs
Although some press companies place a much higher priority on selling presses than they do on customer support, at Stamtec, we feel that excellent customer support is the highest priority. The support we provide to you, our customer, helps guarantee your success ... and that, in turn, helps guarantee ours.
Give us a call at 931-393-5050 to explore how Stamtec can help you service your press room equipment. We can do the work for you, supervise your employees, or provide a combination of supervision and labor on a per call basis, or on a regularly scheduled contract basis. We’ll be happy to work at your site, or at our state-of-the-art facility in Tennessee, depending on your needs. So, contact us today- we look forward to hearing from you!
» Contact Stamtec today for all your mechanical press parts and service needs.
Training
Who better to train you on the use and maintenance of your Stamtec presses than the people who deal with them every day? We provide initial training at no charge when you purchase a new press, but we would also like to help you with your ongoing training needs for operations, maintenance, etc., of your Stamtec presses. We can best provide this valuable training at Stamtec's plant in Tennessee where we have all the necessary equipment, tools, people and meeting facilities right at our fingertips. We can, however, make special arrangements for training in your plant as well. Call Stamtec Service Department at 931-393-5050. We’ll work out a plan that is right for you.
» If you have any questions regarding these preparations please contact the Stamtec Service Dept.
Start-up / Installation
Let Stamtec handle the installation and start-up of all your Stamtec presses, new or used. Listed below are details of a typical new press start-up, but please note that for complete turnkey installations including peripheral equipment such as feedlines, we must provide quotes on a case-by-case basis. Service is available for new Stamtec presses through the Stamtec Sales Department, and for used presses through the Stamtec Service Department.
Start-up Service for Stamtec press installations includes Stamtec representative(s) to observe and/or supervise rigging and assembly as necessary, inspect the installation, supervise/perform start-up, and provide operator training.
• Travel to/from customer’s facility.
• Perform visual inspection of press and document any damage that may have occurred due to shipping or handling.
• Supervise proper setup of press by rigging company as necessary per Stamtec and Customer agreement.
• Perform electrical connections and transformer wiring within press electrical system. (Customer performs electrical connections to supply main power to the press).
• Verify proper air supply installation. (Customer performs air supply connection to press)
• Perform connections of pneumatic and hydraulic plumbing within press system where necessary.
• Verify proper rotation of flywheel and correct if necessary.
• Verify proper lubricant fill levels. (Customer supplies and installs required lubricants per Stamtec specifications)
• Verify proper operation of the press in all modes (e.g. Inch, Single and Continuous).
• Provide training for a maximum of two groups, as many as 6 people per group, for a total of 4 hours, in proper setup, operation and maintenance of press.
Rigging and assembly services are the responsibility of the customer and ARE NOT included with the standard start-up service, but Stamtec will be happy to quote rigging and assembly separately on a case-by-case basis. Rigging services, include, but are not limited to: unloading of press, parts, and accessories from trucks; uncrating, preparation, and staging of press parts in an orderly and safe environment prior to press assembly; providing appropriate equipment & labor to assemble and level the press as required; clean-up and disposal of all packing materials.
Pre-deliver Preparations- The customer is responsible for preparing certain items prior to the Stamtec technician(s) arrival for start-up. These items include the following:
• Foundation – The foundation and/or floor for the press must be level and smooth and have sufficient load bearing capacity to carry the press weight and load bearing forces. It is the customer’s responsibility to unpack, clean, set the press into position, and pre level on press mounts. If press mounts are not supplied it will be the customer’s complete responsibility to have the press leveled to our specifications.
• Air Supply – The air supply is to be connected to the press by the customer in accordance with all federal, state, and local regulations. (DO NOT turn on air to the press, only connect) The minimum air line should be ½” with 5CFM’s at 100PSI. Larger presses may require more. Stamtec also highly advises the air supply to be filtered from dirt and moisture.
• Electrical Service – The electrical service is to be connected by the customer to the press at the input side of the press disconnect in accordance with all federal, state, and local regulations. (DO NOT turn on the electrical power to the press, only connect). Service should be at or very close to the press location with the proper voltage and amperage requirements. There should be a separate (customer supplied) fused disconnect rated for the required volts and amperage installed in accordance with all local and national electrical codes.
• If the main motor drive is not installed when the press arrives it will be the the customer’s responsibility to make sure the motor, belts and guards are installed on the press.
• Lubricants – All required press lubricants need to be acquired and on site prior to the arrival of the press. Before the arrival of Stamtec technicians, the customer is required to fill the main gearbox, hydraulic overload tank, and grease canister with appropriate lubricants to the proper fill level.
• If the main motor drive is not installed when the press arrives, it will be the the customer’s responsibility to make sure the motor, belts and guards are installed on the press.
NOTE: Stamtec Service Department will send a letter to the customer when the press is purchased giving you exact amperage and air requirements, and a chart listing all the amounts and types of lubricants required for your particular press. But, always feel free to call us at 931-393-5050 if you need additional support or have any questions.
» Contact Stamtec today for all your mechanical press parts and service needs.
Parts
When your Stamtec press is in need of a replacement part, our objective is to get the right part to you as quickly as possible. Stamtec stocks common replacement parts, and for those parts that are not stocked, we rely on our machine records to manufacture and deliver the needed parts to you. Stamtec Field Service personnel are also available to install the replacement parts. Please give Stamtec Service Department a call at 931-393-5050 for pricing and availability the next time you need Stamtec press parts. We’ll do everything we can to get the right parts on the way to you in a timely fashion.
» Contact Stamtec for more information on press replacement parts.
Press Controls
Your press control requirements may have changed over the years, from both a safety and functionality standpoint. Stamtec has the personnel and the knowledge base to upgrade or replace your existing Stamtec press control. We offer a variety of press control options:
Sunne MPC Series
Mitsubishi PLC
Cieco
Wintress
Link Systems
Allen-Bradley PLC
Other brands of controls
are also available.
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Please give Stamtec Service Department a call today at 931-393-5050 to discuss the available options.
» Contact Stamtec Service Department for further details.